Where gen AI meets retail



A retail revolution is coming; with Generative AI unleashing new power for brands and retailers to transform customer engagement from insights to processes and experiences. 93% of UK retailers are investing more than ever in AI-driven technologies (Salesforce, Aug 2023) – but what’s practically possible right now and what role can it play in the future of retail?




Jenni Baker
senior editor - branded content,
The Drum



Jonathan Beeston
EMEA marketing director for
marketing cloud,



Faisal Kamran
principal technology analyst,



Debbie Ellison
global chief digital officer,
VMLY&R Commerce



Will Harvey
senior breakthrough innovation
lead - digital,




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