The Three Key Pillars of Customer Experience

Today’s consumers demand seamless, personalized digital experiences at scale. But two-thirds (64%) feel that the human aspect is often absent in the online customer experience. And 94% are frustrated that they don’t receive seamless, personalized customer support. That’s according to CoreMedia’s ‘The Three Pillars of Customer Experience’ report.

In this age of personalization, how did we get so, well, impersonal? And how can marketers navigate a more human course ahead, while reaping the benefits of AI’s superpowers?

Find out by downloading CoreMedia’s report now. You’ll learn:

The latest insights into how customers really feel about the three pillars of modern CX - personalization, the human touch, and seamless support
Strategies for balancing AI-driven efficiency with human empathy to create a superior customer experience and gain a competitive advantage
Advice on integrating human touchpoints into digital interactions to build customer trust, satisfaction, and loyalty

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