Optimizing the CX to boost engagement, conversions and revenue

On demand 

The Drum

In today’s digital economy, it’s vital for companies to be able to deliver visually-rich media experiences across all digital channels to meet the expectations of the modern consumer.

But is your customer experience optimized to ensure you are creating a point of difference for your brand to drive better customer engagement, increased conversions and revenue? 

In this webinar, experts explore the current and future trends driving customer engagement and experience. They will also tackle the biggest challenges brands and organizations need to overcome and discuss emerging technologies that can help optimize your CX and elevate it to the next level.  


What you will learn: 

  • CX benchmarks and CX trends to look out for now and in the future 
  • How to optimize visual media for better web performance 
  • The best ways for teams to collaborate on digital asset management (DAM) 
  • How to differentiate your brand for better customer engagement and experience


The panel:


Milind Pansare, VP of Product Marketing, Cloudinary

Milind Pansare has led marketing and engineering teams at silicon valley startups and enterprises. He is currently the VP of Product Marketing at Cloudinary.


Karen Boswell, EMEA Chief Experience Officer, VMLY&R

Karen leads some of VMLYR's biggest experience-led transformation programs that connect Brand Experience, Customer Experience and Employee Experience to deliver sustainable growth for clients. 



Suzi Bentley Tanner, Strategy and Transformation Director, PA Consulting

Suzi has over 25 years of experience in advising clients to effectively thrive in uncertainty. She helps organizations to align the experiences they deliver around customer needs, in order to drive growth and realize efficiencies.


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